Booking Policy
Transparent booking guidelines for a smooth travel experience.
Booking Policy
Welcome to AirGo Travel and Tours PH. This Booking Policy explains how reservations, quotations, payments, confirmations, and travel documents are handled when booking through our agency. By requesting or confirming a booking with AirGo, you agree to the following terms.
Effective Date: July 2026
1. Booking Process
Notice: Booking confirmation is only issued after payment has been successfully verified and processed.
AirGo Travel and Tours PH acts as your travel assistance and booking partner by coordinating reservations with our trusted travel suppliers.
Our booking process generally follows these steps:
- Submit your travel inquiry or quotation request.
- Receive your personalized quotation based on your travel requirements.
- Review and confirm your preferred travel option.
- Complete the required payment.
- AirGo processes your booking with the appropriate travel supplier.
- Receive your travel confirmation and travel documents via your registered email address.
2. Quotation Validity
All quotations provided by AirGo are subject to availability at the time of booking.
Prices may change without prior notice due to:
- Airline fare changes
- Hotel availability
- Supplier price adjustments
- Currency fluctuations
- Government taxes and surcharges
A quotation does not guarantee reservation until full payment has been received and your booking has been confirmed.
3. Payment Policy
AirGo follows a Payment First Policy.
No booking or reservation will be processed until the required payment has been successfully received and verified.
Accepted payment methods may include:
- GCash
- Bank Transfer
- Other payment methods approved by AirGo
Customers are responsible for submitting accurate payment details and proof of payment when required.
4. Booking Confirmation
Your reservation is considered confirmed only after:
- Payment has been verified;
- The booking has been successfully processed with the travel supplier; and
- AirGo has issued your booking confirmation or travel documents.
Submitting payment alone does not automatically guarantee a confirmed reservation if the selected service becomes unavailable before processing.
5. Travel Documents
Travel documents such as:
- Airline E-Tickets
- Hotel Vouchers
- Tour Vouchers
- Ferry Tickets
- Other travel confirmations
will generally be sent electronically to the email address provided during booking.
Customers are responsible for reviewing all travel documents immediately upon receipt and reporting any errors without delay.
6. Changes and Amendments
Requests for changes after booking confirmation are subject to the policies of the respective airline, hotel, tour operator, ferry operator, or other travel supplier.
Additional charges, penalties, fare differences, or supplier fees may apply.
AirGo cannot guarantee that requested changes can be accommodated.
7. Cancellation Policy
Cancellation requests are governed by the rules and conditions of the respective travel supplier.
Many promotional fares, seat sale tickets, and special packages are:
- Non-refundable
- Non-rebookable
- Non-transferable
unless otherwise permitted by the supplier.
Any applicable cancellation charges will be determined by the supplier’s policy.
8. Airline Schedule Changes
Flight schedules may occasionally be changed by the airline.
When this occurs:
- The airline remains responsible for schedule changes.
- AirGo will assist customers in understanding available options whenever possible.
- Final decisions regarding rebooking, refunds, or travel credits remain subject to the airline’s policies.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate passenger information exactly as it appears on their passport or government-issued identification.
- Ensuring passports and travel documents remain valid.
- Reviewing booking confirmations immediately.
- Arriving at airports, ports, terminals, or meeting points on time.
- Complying with immigration, customs, and government travel requirements.
10. Supplier Responsibility
AirGo coordinates bookings through trusted travel suppliers and accredited travel partners.
AirGo is not responsible for:
- Flight delays
- Flight cancellations
- Hotel operational issues
- Weather-related disruptions
- Natural disasters
- Government travel restrictions
- Supplier operational decisions
However, AirGo will provide reasonable assistance in coordinating with the respective supplier whenever possible.
11. Limitation of Liability
AirGo acts as an intermediary between customers and travel suppliers.
While we strive to provide reliable assistance throughout your journey, AirGo shall not be held liable for losses or damages arising from the acts, omissions, or decisions of independent travel suppliers.
12. Contact Us
For booking inquiries or assistance, please contact:
AirGo Travel and Tours PH
📧 Email: booking@airgotravels.com
🌐 Website: www.airgotravels.com
+63 945 453 7018
San Jose del Monte, Bulacan, Philippines
AirGo Legal Center
Find important policies and guidelines that help ensure a transparent and secure travel experience with AirGo Travel and Tours PH.
Privacy Policy
Learn how we collect, use, and protect your personal information when you use our website and services.
Terms & Conditions
Understand the terms and conditions that govern the use of our website and the booking of our travel services.
Disclaimer
Review important notices regarding the limitations of our liability and the use of information on our website.
Cookie Policy
Understand how cookies are used on our website to enhance your browsing experience.
Cancellation Policy
Know our cancellation process, refund eligibility, and applicable fees for different travel services.
Travel Insurance Guide
Understand the Importance of travel insurance and the coverage options available for your trips.
have questions about our
booking policy?
If you have questions regarding this policy or your booking, our team is happy to assist you.
